Reference

How sl788 Handles Your Personal Information

This page explains exactly what data sl788 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we keep it secure.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data disclosureYour right to request or delete dataIndonesia-region policy scope
sl788 How sl788 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove the data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or via our help centre form. We aim to acknowledge your request and respond with a clear next step — whether that's exporting your data or confirming a deletion.

Team online

Live Chat

Open the chat window from your account dashboard. Describe your data request clearly and our team will confirm what information we hold and your options.

Email Support

Send your privacy request to our support email address. Include your registered mobile number and the wallet type — DANA, OVO, or GoPay — linked to your account.

Help Centre Form

Submit a structured request through our help centre. Select the privacy category, describe what you need, and we will follow up through your registered contact.

HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security

We apply several layers of protection across your account and transaction data. Our cookie policy, account security measures, and data retention rules are each handled differently — here is how each one works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can adjust cookie preferences through your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If we detect an unusual login attempt, your account is flagged and you receive an alert before access continues.

Data Retention Policy

Active account data is kept for as long as your account remains open. If you close your account, we retain only what is required under applicable rules, then delete the rest on a set schedule.

Requesting Data Changes

To update, export, or remove your data, contact support through live chat or email with your account mobile number. We will confirm the action taken and the timeline within a reasonable window.

Questions About Your Data and This Policy

These are the questions we hear most often about how we handle personal data, wallet transaction records, and your rights as an account holder.

We collect your name, mobile number, email address, and the e-wallet — DANA, OVO, or GoPay — you use. Device and session data is also logged to protect your account from unauthorised access.

We share only the minimum data needed with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

Transaction logs tied to your DANA, OVO, or GoPay activity are retained for the period required under applicable rules. After your account closes, non-essential data is deleted on a scheduled basis.

Yes. Contact us via live chat or email with your registered mobile number and we will provide a summary of the account and transaction data we hold. We aim to respond promptly.

Send a deletion request through live chat, email, or the help centre form. We will confirm which data can be removed immediately and which must be retained under applicable rules before completing the request.

We use session cookies for login continuity and analytics cookies to improve the platform. You can block or clear cookies through your mobile or desktop browser settings at any point.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.